Last updated: July 25, 2026
We’re a small team, and we take getting your order out the door seriously. Everything we ship right now goes to addresses within the United States, and every single order qualifies for free standard shipping — no minimum purchase, no discount codes, and no surprise fees at checkout. What you see is what you pay.
Order Processing
Once you place an order, we begin preparing it for shipment. Our processing window is typically 1 to 2 business days. Business days for us are Monday through Friday, excluding federal holidays. During peak periods — like around major holidays or a big product launch — processing might stretch toward the upper end of that window, but we’ll always keep you posted if anything unusual comes up.
Carrier Selection
We don’t lock ourselves into a single carrier because we prefer to choose the best option for your specific address. Depending on the destination, the size of your package, and current service performance, your order may ship via USPS, UPS, or FedEx. Once the label is generated, you’ll receive an automated email with your tracking number. If you don’t see that email within 2 business days of placing your order, check your spam folder and then reach out to us — we’ll resend it.
Transit Times
After your package leaves our facility, you can generally expect delivery within 3 to 5 business days. Most orders arrive closer to the 3-day mark for addresses in the western United States, while deliveries to the East Coast or more rural areas tend to take the full 5 business days. These are estimates based on what the carriers tell us, and occasionally things like severe weather or regional service disruptions can add a day or two beyond what the tracking initially shows.
Address Accuracy
A quick but important note: please double-check your shipping address before submitting your order. We ship to the exact address you enter. If a package is returned to us because of an incorrect or incomplete address, we’ll reach out to arrange a reshipment, but any additional shipping charges that arise from an address error will need to be covered by you. If you catch an address mistake right after ordering, email us at info@blaackdiamonnd.art as soon as possible and we’ll do our best to correct it before the label is printed.
Tracking & Delivery Issues
We ask for a little patience once a package is marked as delivered by the carrier. Sometimes carriers scan a package as delivered a few hours before it actually arrives, or it gets left in an unexpected spot around your property. We recommend checking with neighbors and looking around your entryway before reaching out. If a full 48 hours have passed since the delivery scan and your package is still nowhere to be found, contact us and we’ll open an investigation with the carrier. We’ll work with you to either locate the parcel or make things right.
Packages That Arrive Damaged
If your order arrives and the box looks like it’s been through a rough trip, please take photos of the external packaging before opening it, and keep all the original packing materials. Then email us those photos along with a description of what’s damaged. We’ll get a replacement or a refund sorted out as quickly as we can.
Combined or Multiple-Item Orders
When you order multiple items, we will try to ship everything together in one package. Occasionally — if one item is oversized or packed separately for safety reasons — your order may arrive in more than one shipment. You’ll receive a separate tracking number for each package, all at no extra cost to you.
Questions About Your Shipment
If anything here isn’t clear, or if you just want an update on your order, the best way to reach us is by email at info@blaackdiamonnd.art. You can also call us at +1 408-666-7587 during our regular support hours, Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. We’ll give you a straight answer — no scripts, no runaround.